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Frequently Asked Questions
Who are we?

Welcome to VOOPOOSTAR!

We are the supreme outlet store of VOOPOO, a well-known e-cigarette company in the vaping industry. VOOPOOSTAR was established to provide consumers the opportunity to benefit from amazing deals on all VOOPOO products from its various re-filled and pre-filled products. VOOPOO provides products directly to VOOPOOSTAR to leverage our extensive re-marketing channels.100%  original as well as more affordable M2C price (Manufacturer to Customer)!
Whats payment method is supported?

We support PayPal by now. All personal information will be strictly confidential. We’re seeking close cooperation with more payment companies to meet the needs of different currencies and different regions. Presumably, we will support BNPL(Buy Now, Pay Later), COD(Cash On Delivery), Bitcoin payment and more localized payment options in the long term.

Warm note: Any question or problems, please don’t make chargeback, just contact our support team at store@voopoo.com to get more information or refund. Please do not worry. We’ll reply to you in 24 hours during working days and 100% stand by your side.

What's the delivery policy?

Shipping cost

We support global shipping. Standard shipping is free for orders over $59, and shipping fee will be charged for orders under $59.
 

Delivery time

Note: Deliveries are estimated to be within 5-15 working days. However, the deliveries may take slightly longer in remote areas or face various uncontrollable delivery factors (i.e. logistics issues, weather, traffic conditions, national holidays, high volume season, etc).
 
Handling Time: 1-3 working days
Shipping Time: 5-15 working days
 
❣️Warm note: Please have a kind tolerance on the transportation time. But we will provide the lowest price for all customers. Just enjoy your saving here!
❣️Do not forget to use the discount code to get extra saving for your order! 10% off code: [VIP10]
 

Taxes & Fees

Taxes are not applicable on all orders.
We apologize in advance for any inconvenience caused by any delays and thank you for your patience. 
Delivery to which areas?

Free shipping for orders over $59 USD.

Standard warehouse is available for all customers worldwide now! Due to transportation restrictions, some orders are shipped from the manufacturer's factory in China, taking 7-15 business days for delivery. Thank you for your understanding.

How to use the discount code or reward coupons?

Step 1: Start Shopping.
Step 2: Proceed to Checkout.
Step 3: Enter the Code.
Step 4: Enjoy Your Savings.
Warm Note: Some discounts can be combined, but some discounts cannot be combined. If you have any questions, please send email to us via service@voopoo.com or just make a live chat with us.

VOOPOO friendly and knowledgeable staff is ready to assist you from Monday to Friday, 09:00 - 18:00 (UTC +8). Please allow for the time difference, and we will get back to you ASAP, generally in 24 hours on weekdays.

50% off Sitewide

Black Friday Clearance Sale

Winter Special Code: VIP10

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